With the boom in inbound tourism, the focus on people-related skills seems to have become just as important, and an increasing number of hotels are taking this aspect of hospitality very seriously. Incidentally, soft skills training in hospitality is an offshoot of corporate soft-skills training that was provided to senior and mid-level managers in corporate positions.

By the end of the soft skills training program, the client should be able to:

• Develop effective communication skills (spoken and written).
• Become self-confident individuals by mastering inter-personal skills, team management skills, and leadership
•  Conduct effective business correspondence